The Binfield Club customer privacy notice

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This privacy notice tells you what to expect us to do with your personal information.

Post: Binfield Club, Forest Road, Binfield, Bracknell, Berkshire, RG42 4HP

Telephone: 01344 420690

Email: committee@binfieldclub.co.uk 

We collect or use the following personal information for service updates or marketing purposes: Names and contact details

We collect or use the following personal information to comply with legal requirements:

· Name

· Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Address

· Payment details

· Account information

· Purchase or service history

· Video recordings of public areas

· Financial transaction information

· Information relating to health and safety (including incident investigation details and reports and accident book records)

· Correspondence

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Directly from you

Names, contact details, address:

• 12 months maximum. Information is collected each year in January on membership renewal. Information for those who don’t re-join in January is deleted on February 1st.

Purchase or service history:

• Indefinite whilst a member is active on the Club Control system.

Video recordings of public areas

• 2 weeks.

Information relating to health and safety (including incident investigation details and reports and accident book records)

• Permanent record

Correspondence

• Permanent record for written correspondence, 3 years for email

Vale and West

This data processor does the following activities for us: Manage and audit the club’s accounts. Run payroll for PAYE staff.

GoDaddy Airo

This data processor does the following activities for us: Provide Website, and associated services.

Constant Contact

This data processor does the following activities for us: Email communications.

Club Control

This data processor does the following activities for us: Member management, till system and purchase history.

Paymentsense

This data processor does the following activities for us: Merchant and card purchase services.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Monday 24th February 2025